Customer Support Executive (CSE)

• *Position:** Customer Support Executive – Inbound Calling Process
• *Process:** Senior Citizen / Elder Helpline Support
• *Location:** Dehradun
• *Employment Type:** Full\-Time
• *Salary:** ₹12,000 – ₹18,000 per month (Based on experience)

Job Summary

We are looking for compassionate, patient, and responsible Customer Support Executives to handle inbound calls for a Senior Citizen Helpline. The role involves assisting elderly callers by addressing their concerns, providing information, coordinating support services, and ensuring a positive and respectful experience during every interaction.

Key Responsibilities

• Handle incoming calls from senior citizens and their family members.
• Listen attentively and respond to queries with empathy and professionalism.
• Provide accurate information regarding available services and support.
• Record call details and maintain proper documentation in the system.
• Escalate urgent cases to the concerned department or supervisor.
• Follow up on pending requests and ensure timely resolution.
• Maintain confidentiality and data privacy standards.
• Meet service quality and call\-handling standards.

Required Skills

• Excellent verbal communication skills in Hindi and basic English.
• Strong listening and interpersonal skills.
• Empathetic and patient approach while dealing with elderly individuals.
• Basic computer knowledge (MS Office, Email, Data Entry).
• Ability to handle sensitive situations calmly and professionally.
• Good problem\-solving and customer service skills.

Eligibility Criteria

• Graduate in any discipline (preferred).
• 1–3 years of experience in BPO, customer support, helpline, tele\-calling, or customer service.
• Freshers with excellent communication skills may also apply.
• Experience in healthcare, social services, NGO helplines, or senior citizen support will be an added advantage.

Benefits

• Competitive salary package.
• Professional and supportive work environment.
• Training and skill development opportunities.
• Career growth opportunities within the organization.

How to Apply

• *Email:** artevagroup08@gmail.com

• *Preferred Candidate Profile:**

A caring and service\-oriented individual who can communicate effectively with senior citizens and provide assistance with patience, empathy, and professionalism.

Pay: ₹12,000\.00 \- ₹18,000\.00 per month

Work Location: In person