Customer Support Executive (CSE)

We are looking for an expert Customer Service Executive to join our organization. The customer service executive must be able to manage a team of customer support professionals. The candidate should be comfortable with creating policies and procedures that improve a customer’s experience while looking for support. The candidate must display a wide range of interpersonal skills to be deemed fit for the job.

• *Customer Service Executive Responsibilities**

• Supervising a team of customer support professionals.
• Monitoring the entire customer service process.
• Resolving customer issues brought to your attention.
• Planning how to train customer support professionals.
• Standardizing the customer service delivery of an organization.
• Performing quality assurance surveys with customers.
• Conveying customers’ feedback to the team.
• Fixing appointments according to the convenience of clients and customers.
• Interacting with customers to determine whether they have a desirable and shareable experience.
• Helping every customer service professional improve.
• Possessing the knowledge and ability to improve customer service of the organization.
• Creating a pleasant work environment for customer service professionals.

• *Customer Service Executive Requirements**

• A minimum of 2years of experience as a customer service representative.
• Good written and oral communication skills.
• Leadership skills to guide and improve a team.
• Data entry and basic computer skills.
• Knowledge about customer relationship management systems.
• Fast and efficient problem\-solving skills.

Job Types: Full\-time, Permanent

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Benefits

• Provident Fund

Experience

• Transportation management system: 2 years (Preferred)

Work Location: In person