Customer Support Executive (CSE)

Customer Support Executive — Urban Bazar

• *Employment Type:** Full\-time

• *Experience Level:** (0\-2 years)

• *Location:** Whitefiled Bangalore

• *Reports To:** Customer Support Manager

About the Role

We're looking for a **Customer Support Executive** to be the friendly, reliable voice of our B2C app. You'll be the first point of contact for our customers — helping them resolve issues, answering questions, and making sure every interaction leaves them with a positive impression of our brand. This is a great opportunity for someone starting their career in customer service who's eager to learn and grow.

What You'll Do

• Respond to customer queries and complaints via app chat, email, and phone in a timely, professional manner
• Troubleshoot app\-related issues (login, payments, orders, bookings, etc.) and guide customers to a resolution
• Escalate unresolved or complex issues to the right internal team and follow up until closed
• Maintain accurate records of customer interactions, issues, and resolutions in the support system/CRM
• Track recurring issues and share feedback with Product/Operations teams to help improve the app experience
• Meet daily/weekly targets for response time, resolution time, and customer satisfaction (CSAT)
• Assist with onboarding new customers — explaining app features and answering setup questions
• Support ad\-hoc customer outreach (surveys, feedback calls, follow\-ups) as needed

What We're Looking For

• 0\-2 years of experience in customer support, call center, or a similar customer\-facing role (freshers welcome)
• Clear, friendly communication skills — both written and verbal
• Patience and a problem\-solving mindset when dealing with frustrated or confused customers
• Comfortable using smartphones/apps and picking up new software tools quickly
• Basic proficiency with MS Office/Google Workspace; familiarity with helpdesk or CRM tools is a plus
• Ability to work in rotational shifts, if required
• Graduate in any discipline preferred

Why Join Us

• Hands\-on training and mentorship to build a strong foundation in customer support
• Clear growth path into senior support, quality, or operations roles
• Be part of a growing B2C app team with real impact on customer experience
• Friendly, supportive team environment

• Mandatory Languages \-* ***Kannada Hindi***

• **Freshers can also apply and Immediate joinners***

Job Types: Full\-time, Permanent

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Work Location: In person