Capricorn Identity Services Private Limited requires a Customer Support Executive to deliver exceptional support for software and IT services. The incumbent will handle customer calls with professionalism and efficiency, addressing queries, concerns, and complaints using a problem-solving mindset. Responsibilities include preparing necessary documentation, maintaining accurate records of interactions and follow-ups, providing timely and relevant information to resolve issues, collaborating with other teams to escalate and solve complex problems, and meeting performance metrics such as call handling time, customer satisfaction, and issue resolution rates. This role calls for effective communication, attention to detail, and the ability to work in a-team-oriented IT service setting to ensure positive customer outcomes.