Customer Support Executive (CSE)

• *Job Summary**

We are looking for a **Customer Support Executive (CSE)** to handle customer complaints and coordinate with the technician team for timely resolution.

• *Key Responsibilities**

• Handle customer complaints through **calls, email, and WhatsApp**.
• Understand customer issues and record complaints.
• Coordinate with the **technician team** for service requirements.
• Assign and align technicians to customer locations.
• Follow up with technicians regarding site visits and complaint status.
• Keep customers updated about service progress.
• Ensure timely closure of complaints.
• Maintain service records and prepare daily reports.
• Collect customer feedback after service completion.

• *Requirements**

• **B.Tech in Mechanical Engineering preferred.**
• **1\+ year of experience** in customer support/service coordination preferred.
• Good communication and customer\-handling skills.
• Good computer knowledge, including **MS Excel and MS Office**.
• Good coordination and follow\-up skills.
• Experience in a **manufacturing/machinery industry** will be an advantage.

• *Key Skills**

• *Customer Support \| Complaint Handling \| Technician Coordination \| Service Coordination \| Customer Communication \| Follow\-up \| MS Excel**

• *Apply:** careers@ecostan.com
• *Contact:** \+91\-91154\-10132

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Provident Fund

Ability to commute/relocate

• Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

• What is your current salary?
• What is your expected salary?
• What is your notice period?

Experience

• Customer support: 1 year (Preferred)

Work Location: In person