eduTinker requires a Customer Support Executive with strong working knowledge of Microsoft Office Suite products, including MS Word and Excel. Candidates must have experience in customer support or similar roles, familiarity with the school ERP domain, and experience using help desk software and remote support tools. Essential skills include excellent communication, problem-solving, multitasking abilities, and patience when handling challenging situations. You must provide your own desktop or laptop. Responsibilities involve responding to customer queries via phone, email, or chat in a timely and accurate manner; identifying customer needs and assisting with feature usage; analyzing and reporting product malfunctions through testing and user impersonation; and monitoring customer complaints to reach out for resolution. This position is based in AS, IN.