Customer Support Executive (CSE) at eduTinker — Remote | Apply 2026 | 3rangaE
Customer Support Executive (CSE)
RemoteFull-timevia indeed Job Description
- *Requirements and Skills :**
Strong working knowledge of the Microsoft Office Suite products
- *(MS Word and Excel etc.)**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem\-solving skills
- Multi\-tasking abilities
- Patience while handling challenging situations
- *Must have their Desktop or Laptop**
Responsibilities
Responding to customer queries in a timely and accurate way,
via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
(for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
- Assist in training Junior Customer Support Representatives.
Pay: ₹18,000\.00 \- ₹25,000\.00 per month
Application Question(s)
- Do you have laptop \& wifi network?
- What is your current salary and notice period?
- Do you know Ms Excel?
Willingness to travel
Work Location: Hybrid remote in Ziro, Arunachal Pradesh
Job Overview
- Job type
- Full-time
- Work mode
- Remote
- Location
- Anywhere in India
- Posted
- 1d ago
- Source
- Indeed