Customer Support Executive (CSE)

Key Responsibilities

• Handle customer queries, requests, and complaints via phone, email, or chat.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer concerns promptly and professionally.
• Maintain detailed records of customer interactions in CRM systems.
• Escalate unresolved issues to the appropriate team when required.
• Ensure adherence to quality standards, SLAs, and company policies.
• Deliver exceptional customer experience and achieve customer satisfaction targets.
• Collaborate with internal teams to ensure timely issue resolution.

Required Skills

• Excellent verbal and written communication skills in English.