Customer Support Executive (CSE)

• *Company:** Gleuhr Wellness Pvt. Ltd.
• *Location:** Chandigarh
• *Job Type:** Full\-Time

Job Summary

Gleuhr Wellness Pvt. Ltd. is looking for a customer\-focused and proactive Customer Support Executive to manage customer feedback, resolve queries, and ensure a positive customer experience. The candidate will be responsible for collecting feedback, addressing customer concerns, and coordinating with internal teams to improve service quality.

Key Responsibilities

• Collect customer feedback through phone calls, WhatsApp, and other communication channels.
• Follow up with customers to understand their experience and satisfaction levels.
• Address customer queries, complaints, and concerns professionally.
• Coordinate with relevant departments to resolve customer issues promptly.
• Maintain accurate records of customer feedback, complaints, and resolutions.
• Identify recurring customer concerns and share feedback with management.
• Ensure timely follow\-ups and maintain positive customer relationships.
• Support the team in improving customer satisfaction and service quality.
• Prepare daily feedback reports and update customer databases.

Skills Required

• Good communication and interpersonal skills.
• Strong customer\-handling and problem\-solving abilities.
• Ability to manage calls and follow\-ups efficiently.
• Professional, patient, and customer\-friendly attitude.
• Good organizational and time\-management skills.
• Prior experience in customer support, feedback management, or telecalling will be an advantage.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Work Location: In person