Customer Support Executive (CSE)

Job Description

Infotech Edge Pvt. Ltd. is looking for enthusiastic, dedicated, and customer\-oriented individuals for the position of Customer Support Executive. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries professionally.

The candidate will be responsible for assisting customers, understanding their requirements, resolving complaints, providing accurate information about company products and services, and maintaining strong customer relationships.

Roles \& Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer queries through phone calls, WhatsApp, and emails.
• Provide accurate information about company products and services.
• Understand customer requirements and provide suitable solutions.
• Resolve customer complaints and ensure customer satisfaction.
• Follow up with existing and potential customers.
• Maintain customer records and update databases regularly.
• Coordinate with internal teams to resolve customer issues.
• Maintain professional communication with clients.
• Prepare daily reports and maintain call records.
• Build and maintain positive customer relationships.
• Achieve assigned daily and monthly performance targets.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer handling and interpersonal skills.
• Good problem\-solving and active listening abilities.
• Basic knowledge of computers and MS Office.
• Knowledge of email and WhatsApp communication.
• Customer relationship management skills.
• Ability to handle multiple tasks efficiently.
• Positive attitude and willingness to learn.
• Good time management and teamwork skills.

Pay: ₹8,000\.00 \- ₹10,000\.00 per month

Work Location: In person