We are seeking a Customer Support Executive to provide customer service for our international clients. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through phone, email, chat, and other communication channels.
Key Responsibilities
Handle inbound and outbound customer interactions for international clients.
Respond to customer queries via phone, email, and chat in a professional manner.
Resolve customer complaints and provide appropriate solutions within defined timelines.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to the relevant departments when necessary.
Follow company policies, quality standards, and service\-level agreements (SLAs).
Build and maintain positive relationships with customers.
Meet performance metrics such as customer satisfaction, response time, and resolution rate.
Required Qualifications.
0–3 years of experience in customer service, international voice process, or BPO/KPO.
Excellent verbal and written communication skills in English.
Strong problem\-solving and customer\-handling abilities.
Basic computer proficiency and familiarity with CRM tools.
Ability to work in day shifts only.
Preferred Skills
Experience handling international customers.
Strong listening and interpersonal skills.
Ability to multitask and work in a fast\-paced environment.
Team\-oriented with a customer\-first mindset.
Compensation \& Benefits
Competitive salary package
Performance\-based incentives
Training and career growth opportunities
International exposure and professional development.