Job Description

Job Title: Customer Support Executive (Non\-Sales / No Targets)Company Overview

At **Himalayan Solar Limited**, we are dedicated to providing sustainable and clean energy solutions to our growing family of customers. As we expand our footprint, we are looking for a dedicated and empathetic Customer Support Executive to join our team. If you love helping people and want a stable role without the pressure of sales targets, this is the perfect opportunity for you

Job Overview

We are seeking a **Customer Support Executive / Operations Caller** whose primary responsibility will be managing incoming and outgoing customer queries. **This is a 100% pure customer service and relationship management role.** There is absolutely no sales involvement, cold calling, or monthly revenue targets.

Key Responsibilities

**Query Management:** Answer inbound calls and messages from customers regarding solar installation timelines, billing, maintenance, and technical assistance.
**Outbound Updates:** Make proactive follow\-up calls to existing customers to share project status updates or gather feedback on our services.
**Issue Resolution:** Act as the first point of contact to resolve customer grievances smoothly, coordinating with internal technical teams when necessary.
**Data Logging:** Accurately maintain and update customer interaction logs in our CRM database.
**Brand Ambassadorship:** Maintain a polite, professional, and empathetic tone to ensure high levels of customer satisfaction.

Key Requirements

**Education:** Minimum Higher Secondary (10\+2\) passed; Graduates in any stream preferred.
**Experience:** 0 to 2 years of experience in a call center, customer service. Freshers with excellent communication skills are welcome to apply!
**Languages:** \[**Hindi/English/Punjabi]**
**Skills:** Strong active listening, basic computer knowledge (Excel), and a problem\-solving mindset.

Pay: ₹12,502\.96 \- ₹16,766\.31 per month