Customer Support Executive (CSE)

• *Customer Support Executive — Mangla Rubber Technologies**

Location: Partapur Industrial Estate, Meerut, UP \| Full\-time, on\-site

• *About the role**

You are the voice of Mangla to our customers — OEMs, distilleries, sugar mills, and end users across India. Enquiries, order status, complaints, follow\-ups: they come to you first. This role keeps customers informed and keeps internal teams honest on commitments.

• *What you’ll do**

• Handle inbound enquiries by phone, email, and WhatsApp; log every one in the system
• Track orders from confirmation to dispatch and keep customers updated proactively — before they chase us
• Coordinate with production, dispatch, and accounts to get accurate answers on delivery dates, documents, and payments
• Own complaint intake: capture details, route to QC, follow through to closure, close the loop with the customer
• Maintain and clean customer records in the CRM
• Send quotations, proforma invoices, and dispatch documents as required
• Report weekly: open enquiries, pending complaints, orders at risk

• *What we’re looking for**

• 1–4 years in customer support, inside sales, or order management — manufacturing or B2B preferred
• Graduate in any stream
• Clear written and spoken English and Hindi; email writing that doesn’t need rewriting
• Comfortable with Excel/Google Sheets and CRM software
• Patient under pressure, organised, and persistent on follow\-ups

• *What matters to us**

Nothing falls through the cracks. If you promise a customer a callback at 4 PM, it happens at 4 PM.

• *Apply thru Email ONLY:** akash@manglarubbers.com \| Subject: Customer Support Executive – Meerut

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Work Location: In person