The Customer Support Executive at Play Arena serves as the initial contact for guests, responsible for delivering exceptional experiences through clear communication, timely assistance, and effective coordination. You will discern guest requirements, maintain robust relationships, and ensure the seamless handling of bookings and events. Key tasks involve managing inquiries via phone, email, WhatsApp, and other channels with professionalism, responding to all within the same working day, and providing accurate information on activities, events, birthdays, and corporate packages. Additionally, you will minimize missed calls, guarantee prompt follow-ups, and build positive rapport with guests to foster satisfaction and repeat business, directly impacting the venue's service quality.