Customer Support Executive (CSE)

Job Title: Customer Support Executive (Tamil Process)

Job Summary

We are looking for customer\-focused and professional individuals to handle incoming enquiry calls from Rapido Captains. The candidate will be responsible for understanding driver concerns, providing accurate information, assisting with app\-related queries, and ensuring a positive support experience.

Key Responsibilities

\* Handle inbound calls from Rapido drivers regarding their enquiries and concerns.

\* Assist drivers with app\-related issues, login problems, account activation, and registration queries.

\* Provide information regarding ride requests, trip status, earnings, payments, and incentives, as per the available guidelines.

\* Understand driver complaints and provide appropriate resolutions or escalate unresolved issues to the concerned team.

Required Skills

\* Good verbal communication skills in Tamil

\* Active listening and problem\-solving abilities.

Eligibility Criteria

Qualification: Plus Two / Any Degree.

Experience: Freshers and experienced candidates can apply.

Language: Good communication in Tamil

Interested candidates can share their CV through

Contact:\+91 99466 26778

Email: arshaprimeiro@gmail.com

Pay: ₹17,000\.00 \- ₹19,000\.00 per month

Work Location: In person