Customer Support Executive

• *Job Title: Customer Support Executive**

• *Location:** Kacheripady, Ernakulam, Kerala

• *Employment Type:** Full\-Time / Consultant (Based on Experience)

• *Industry:** Customer Service / Telecom / BPO

• *Experience Required:** 0 – 3 Years (Customer Support / BPO Experience Mandatory)
• *Salary Range:** ₹18,000 – ₹25,000 (In\-hand, based on experience)

• *Shift:** Rotational (9 hours including 1\-hour break)

• *Working Days:** 6 days/week, 1 weekly off (rotational)

• *Role Overview:**

We are seeking dedicated and proactive **Customer Support Executives** with 0–3 years of customer service experience to join our team. The ideal candidate will handle customer interactions efficiently, resolve queries promptly, and ensure a superior customer experience.

• *Key Responsibilities:**

· Handle inbound and outbound customer calls professionally.

· Identify customer concerns and provide accurate, timely support.

· Gain deep knowledge of products and services to communicate effectively.

· Coordinate with internal departments for quick issue resolution.

· Log all interactions accurately in CRM systems.

· Collect customer feedback and identify upselling opportunities.

· Meet daily and monthly sales or service targets.

· Be flexible to work in rotational shifts, including night shifts.

• *Required Skills \& Qualifications:**

· Minimum Qualification: **12th Pass / Graduate.**

· **Excellent communication skills in English and Hindi** (additional language proficiency is an advantage).

· 1–3 years of experience in **Customer Support, BPO, or Call Center operations.**

· Strong interpersonal, problem\-solving, and multitasking abilities.

· Customer\-oriented mindset with a focus on quality service delivery.

• *What We Offer:**

· Competitive salary based on experience.

· Performance\-based incentives.

· Opportunity for career growth and skill enhancement.

· Supportive and collaborative work culture.

Job Types: Full\-time, Permanent

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Work Location: In person