Job Description

*XELEMENTS HEALTH PVT. LTD. – Healthcare / Medical Devices**

*CUSTOMER SUPPORT EXECUTIVE**

Clinical Operations

*LOCATION**

Ambattur, Chennai

*EXPERIENCE**

0 – 2 Year (Freshers Welcome)

*WORK MODE**

In\-Person

*FUNCTION**

Patient \& Partner Support

*JOB SUMMARY**

XElements Health Pvt. Ltd. is hiring a Customer Support Executive to serve as the primary point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre\-study scheduling and patient briefing, in\-study support and troubleshooting, and post\-study coordination through report delivery.

Fresh graduates with strong communication skills and an interest in healthcare operations are encouraged to apply. Comfort speaking directly with patients — many of whom may be elderly or anxious — is essential.

*KEY RESPONSIBILITIES**

Serve as the primary point of contact for patients throughout the study lifecycle, ensuring a smooth and supportive experience.
Assist distributors and channel partners with day\-to\-day operational queries, dispatches, returns, and onboarding activities.
Coordinate with internal clinical, logistics, and reporting teams to ensure studies are completed on schedule.
Maintain accurate records and prepare periodic MIS reports on study volume, turnaround time, and open issues.
Address patient and partner concerns promptly and escalate clinical or technical issues to the appropriate internal teams when required.

*REQUIREMENTS**

Bachelor's degree — Life Sciences, Nursing, Biomedical, Paramedical, or any other discipline.
Freshers are welcome to apply. Prior internship or project experience in customer support, healthcare operations, clinical coordination, or patient services will be an added advantage.
Basic knowledge of MS Excel and computer applications.
Strong written and verbal communication skills with a calm and empathetic approach.
Good attention to detail and the ability to manage multiple tasks effectively.

*PREFERRED**

Interest in healthcare, diagnostics, medical devices, or patient support services.
Ability to communicate confidently with patients and channel partners.
Good organizational and problem\-solving skills.
Willingness to learn and work collaboratively with cross\-functional teams.
Exposure to customer service, healthcare projects, or internships will be an added advantage.