Customer Support Executive (CSE)

• *Experience:** Fresher to 1 Year
• *Location:** Surat, Gujarat
• *Qualification:** Any Graduate

• *Job Responsibilities:**

• Handle customer inquiries through phone calls, WhatsApp, and emails.
• Respond to customer queries and provide appropriate solutions.
• Maintain good relationships with existing customers.
• Coordinate with internal departments to resolve customer complaints.
• Follow up with customers regarding orders, deliveries, and services.
• Maintain customer records and update information in the system.
• Ensure customer satisfaction through timely communication and support.
• Handle customer feedback and escalate issues whenever required.

**Required Skills**

• Good verbal and written communication skills.
• Basic knowledge of MS Excel and MS Office.
• Good telephone etiquette and customer\-handling skills.
• Positive attitude and willingness to learn.
• Basic computer knowledge.

Work Location: In person