Customer Support Executive (CSE)

• *Roles \& Responsibilities:**

 Overseeing the customer service process.

 Resolving customer complaints brought to your attention.

 Planning the training and standardization of service delivery.

 Monitoring the work of individual representatives and of the team.

 Conducting quality assurance surveys with customers and providing feedback to the staff.

 Possessing excellent product knowledge to enhance customer support.

• *Skills Required:**

 Excellent interpersonal and written and oral communication skills.

 Knowledge of CRM systems.

 Computer skills.

 Knowledge of mediation and conflict resolution techniques is preferable.

 Fluent in English, Hindi and Local Language

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person