Customer Support Executive – E-commerce Seller Support

• *Customer Support Executive – E\-commerce Seller Support**

• *Location:** Pune, Maharashtra
• *Job Type:** Full\-Time
• *Work Mode:** Work from Office
• *Salary:** ₹30,000 – ₹32,000 CTC per month
• *Experience:** 6–12 Months Preferred
• *Working Days:** 5\.5 Days per Week
• *Shift:** Rotational Shifts

Job Description

We are hiring Customer Support Executives for an E\-commerce Seller Support process in Pune.

The role involves handling seller queries, providing process\-related assistance, resolving operational issues, and maintaining accurate communication and case records.

Candidates with experience in customer service, chat support, international support, or e\-commerce operations are encouraged to apply.

Key Responsibilities

• Handle seller queries through designated support channels.
• Provide accurate information and appropriate resolutions.
• Assist with account\-related and operational queries.
• Follow standard operating procedures and process guidelines.
• Maintain records of seller interactions and resolutions.
• Coordinate with internal teams when required.
• Escalate complex queries to the relevant department.
• Maintain service quality and productivity standards.
• Follow applicable company policies and data protection guidelines.

Eligibility Criteria

• 6–12 months of relevant experience preferred.
• Good written and verbal English communication skills.
• Strong comprehension and problem\-solving abilities.
• Basic computer knowledge.
• Ability to follow processes and guidelines.
• Customer service or chat support experience will be an advantage.
• Comfortable working in rotational shifts.
• Comfortable working from the office in Pune.

Salary and Facilities

• Monthly CTC: ₹30,000 – ₹32,000\.
• Two\-way cab facility for eligible shifts, subject to company policy.
• Full\-time employment opportunity.

• Note: The mentioned salary is CTC. Actual in\-hand salary will depend on the final compensation structure.*

Work Schedule

• 5\.5 working days per week.
• Rotational shifts.
• Rotational weekly offs.
• Work from office in Pune, Maharashtra.

Interview Process

• HR Interview
• Communication Assessment
• Operations Interview

How to Apply

Interested candidates can share their updated resumes using the contact details below.

• *Email:** priyanshu@medhbs.com
• *Contact Number:** 7547072426

Pay: ₹30,000\.00 \- ₹32,000\.00 per month

Work Location: In person