- *Job Title : Customer Support Executive**
- *Company : Global Surf IT Pvt Ltd.**
- *Location : Infopark , Kochi**
- *Experience : 6 months \- 2 years**
Global Surf IT Infrastructure, a trusted IT solutions provider, delivers end\-to\-end technology services that power modern businesses. From managed IT services, cloud migration, physical security solutions, Audio\-visual solutions and cybersecurity to IT infrastructure setup, consulting, and ongoing support, the company ensures seamless, secure, and scalable operations for organizations.
Click to know more about us : www.gs\-it.ae
We are seeking a highly organized and detail\-oriented Marketing Support Executive to join under the business domain Global Surf IT Infrastructure to support day\-to\-day marketing operations through effective enquiry handling, CRM management, reporting, follow\-ups, and internal coordination. The ideal candidate should possess strong communication abilities, operational discipline, and the capability to manage assigned responsibilities with accuracy, accountability, and minimal supervision.
- Manage and respond to customer enquiries received through calls, emails, website chats, WhatsApp, and enquiry platforms in a professional manner.
- Accurately capture, verify, and update customer and enquiry details within the CRM system and other internal tools.
- Coordinate enquiries and operational requirements with relevant internal teams to ensure timely response and resolution.
- Maintain CRM records, tracking sheets, reports, and operational documentation with high accuracy and consistency.
- Familiarity with CRM systems, lead management processes, and operational tracking tools will be considered an added advantage.
- Prepare and submit daily, weekly, and monthly operational and enquiry reports within defined timelines.
- Monitor pending tasks, follow\-ups, and enquiry status to ensure smooth workflow management.
- Ensure proper categorization, tracking, and documentation of enquiries and operational activities.
- Support marketing and sales coordination activities as required by the business.
- Develop a clear understanding of company services, operational workflows, and service categories to support effective enquiry management.
- *Required Skills and Qualifications**
- Bachelor’s Degree in any discipline.
- 6 months to 2 years of experience in marketing support, customer coordination, CRM operations, customer support, or related operational roles preferred.
- Strong and disciplined work attitude, adaptability, and problem\-solving capability in a fast\-paced work environment.
- Strong verbal and written communication skills with the ability to handle professional business communication effectively.
- Proficiency in Microsoft Excel, MS Office applications, and reporting/documentation tools.
- Excellent attention to detail with strong accuracy in data entry, reporting, and documentation.
- Strong organizational, coordination, and follow\-up management skills.
- Ability to manage multiple operational tasks with consistency and within timelines
- Basic understanding of IT services, technology solutions, or related industry operations is mandatory.
- Demonstrated ability to work independently with ownership, accountability, and a proactive approach to task management.
Pay: Up to ₹20,000\.00 per month
Application Question(s)
- Do you have experience handling customer enquiries through calls, emails, chats, or WhatsApp?
Experience
- Customer support: 1 year (Preferred)
Work Location: In person