Customer Support Executive

• *Job description:**

• *Job Role Summary:**

Handle inbound/outbound customer calls, provide accurate information, resolve queries, and ensure a high level of customer satisfaction through effective communication.

• *Key Responsibilities:**

• *Manage incoming and outgoing calls in a professional and timely manner.**

Address customer queries, complaints, and requests with clarity and empathy.

• *Provide product/service information and guide customers on processes.**

Maintain call records, update CRM systems, and document interactions accurately. **Achieve call quality, productivity, and customer satisfaction targets.**

Escalate complex issues to the concerned team for resolution.

• *Follow company policies, scripts, and compliance standards during calls.**