Customer Support Executive - Inbound/Outbound/Chat/Email
UNIGROW TALENTSHR, IN1d ago
Full-timevia indeed
Job Description
*JOB DESCRIPTION**
*Customer Support – Support Operations**
*Location:** Gurgaon Sector 66
*Reporting Line: TL**
*Industry \- Fintech / Payments \[Mandatory]**
*Experience Required:** 1\- 5 Years
*Employment Type:** Full\-time (Work from Office)
*About the Role**
The Customer Support serves as the primary point of contact for our users. You will resolve transactions related inquiries, manage data in excel, and ensure compliance with financial regulations.
*Key Responsibilities**
· Handled backend support operations for products like AEPS , DMT , Recharges , BBPS, Utility , MATM, PG txns , loans.
· Resolved merchant, customer, and transaction\-related issues within defined TAT over emails.
· Managed data in Excel and prepared daily MIS reports for team and management
· review.
· Coordinated with sales, operations, technical teams and service providers \& banks for quick issue resolution.
· Monitored disputed/pending transactions, escalations, and pending cases to ensure smooth processing.
· Support query handling over Emails \& Chats
*Experience \& Qualifications**
**Academic Education:** Must be a Graduate/Undergraduate
**Certifications:** None
**Experience:** **1 –** **5 years of experience** **in Fintech Company.**
*Skills and Competencies**
· Basic understanding of payment gateways, ACH, or card processing.
*\* NOTE \- CANDIDATES FROM FINTECH / PAYMENT BACKGROUND ONLY WILL BE CONSIDERED.**