Customer Support Executive -Intern

We are looking for a dynamic and customer\-focused Customer Support Executive Intern to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service.

• *Key Responsibilities:**

\* **Customer Assistance:** Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction.

• *\*** **Issue Resolution:** Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.

• *\* Customer Relationship Management:** Build and maintain positive relationships with customers, fostering trust and loyalty.

• *\* Feedback Collection:** Gather customer feedback to identify areas for improvement and relay this information to relevant departments.

• *\* Reporting:** Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement.