Customer support Executive

Job Summary

We are looking for a Customer Support Executive to provide operational and technical support to clients using our software applications. The candidate will be responsible for assisting users with software\-related queries, resolving data entry issues, guiding clients over phone or remote support, and ensuring smooth day\-to\-day usage of the application.

The role also involves making follow\-up calls to users to encourage regular and timely data entry. **This is a customer support role only and does not involve any sales, marketing, or revenue targets.**

Key Responsibilities

• Provide telephonic and remote support to clients using the software.
• Assist users in resolving software\-related issues and data entry problems.
• Guide users on the correct process for entering and updating data in the application.
• Respond to customer queries in a timely and professional manner.
• Coordinate with the technical team for issue escalation and resolution.
• Conduct follow\-up calls to clients to encourage regular data entry and improve application usage.
• Monitor pending issues and ensure timely closure.
• Maintain records of customer interactions, complaints, and resolutions.
• Prepare daily reports on support activities and issue status.
• Build and maintain positive relationships with clients through courteous communication.

Required Skills

• Good verbal communication skills in Hindi and basic English.
• Basic computer knowledge and proficiency in MS Office.
• Ability to understand and explain software applications.
• Strong problem\-solving and customer handling skills.
• Patience, professionalism, and a customer\-centric approach.
• Ability to work independently as well as in a team.

Educational Qualification

• Graduate in any discipline (preferred).
• Diploma or certification in Computer Applications will be an added advantage.

Experience

• 0–3 years of experience in Customer Support, Helpdesk, Call Center, or Software Support.
• Freshers with good communication skills may also apply.

Working Hours

• Full\-time (10AM to 6PM), Monday to Saturday (as per company policy)

Pay: ₹8,000\.00 \- ₹10,000\.00 per month

Work Location: In person