Customer Support Executive ( Retail Industry)

Vedita Ventures requires a Customer Support Executive for the retail industry in Tamil Nadu. The role involves handling all customer interactions, resolving inquiries efficiently, and maintaining high satisfaction through seamless communication between customers and internal teams. Key tasks include managing inbound and outbound calls, addressing queries via phone, email, and chat, accurately updating customer records in CRM systems, and coordinating with departments for issue resolution. Performance is measured by customer satisfaction scores, response and resolution times, daily call handling targets, precision in data updates, and customer retention along with complaint closure rates. Required skills encompass strong communication abilities in both English and the local language to ensure clear, empathetic engagement. This position demands organizational skills and a commitment to service quality in a retail context.