Customer Support Executive will handle customer interactions, resolve queries efficiently, maintain customer satisfaction, and ensure smooth communication between customers and internal teams.
*KRA: Task / Activities**
Handle inbound and outbound customer calls
Resolve customer queries via phone, email, and chat
Maintain customer records and update CRM systems
Coordinate with internal departments for issue resolution
Ensure customer satisfaction and service quality standards
*KPI: Performance Metrics**
Customer satisfaction scores
Response and resolution time
Daily call handling targets
Accuracy of customer information updates
Customer retention and complaint closure rate
*Required Skills**
Good communication skills in English and local language