Customer Support Executive Sales

• *1\.** **Customer Handling:**

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Provide accurate, valid, and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

• *2\.****Problem Resolution:**

• Identify and assess customers’ needs to achieve satisfaction.
• Diagnose and troubleshoot technical issues and provide solutions.

Escalate unresolved issues to the appropriate internal teams and follow up until resolved.

• *3\.****Documentation and Reporting:**

• Maintain detailed records of customer interactions, process customer accounts, and file documents.
• Prepare and distribute customer activity reports.

Provide feedback on the efficiency of the customer service process.

**4\.****Product/Service Knowledge**

• Stay updated with product knowledge and new product/service offerings.

Provide customers with information about new features and services.

• *5\.****Team Collaboration:**

• Work closely with team members to meet and exceed customer service goals.

Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.

### **Requirements**

• Excellent communication and presentation skills.
• Ability to multi\-task, prioritize, and manage time effectively.
• Proficient in using customer support software, databases, and tools.
• Familiarity with CRM systems and practices.
• Personal Attributes:
• Customer\-oriented and able to adapt/respond to different types of characters.
• Positive attitude and a passion for providing exceptional customer service.
• Problem\-solving skills and the ability to think on your feet.
• Qualifications: Bachelor’s degree preferred.
• Proven customer support experience, sales engineer or experience as a client service representative.

Strong phone contact handling skills and active listening.

### **Benefits**

• **Skill Development:**Structured training and certification programs to enhance technical expertise.
• **Career Growth:**Continuous learning and advancement opportunities in a supportive work environment.
• **Client Interaction:**Work with leading industrial clients across multiple sectors, expanding your professional network.
• **Positive Work Culture:**Friendly, team\-oriented environment that values initiative, integrity, and innovation.
• **PF \& ESI**
• **Employee Recognition Program**
• **Attendance Bonus**
• **Performance based yearly once Increment**

Any degree with Good Communication Skills.