Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
Provide feedback on the efficiency of the customer service process.
Provide customers with information about new features and services.
Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.
### **Requirements**
Strong phone contact handling skills and active listening.
### **Benefits**
Any degree with Good Communication Skills.