Customer Support Executive

Job Description – Customer Support Executive

• *Position:** Customer Support Executive
• *Location:** Jaipur
• *Experience:** 1–3 Years
• *Salary:** ₹15,000 – ₹25,000 per month
• *Working Days:** 6 Days a Week
• *Employment Type:** Full\-Time

Job Summary

We are seeking a Customer Support Executive to provide exceptional customer service and support through calls, emails, and chats. The candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions within the defined timelines.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.
• Meet individual and team performance targets.
• Maintain a high level of product and process knowledge.
• Adhere to company policies and customer service standards.

Required Qualifications

• Graduate or Undergraduate.
• 1–3 years of experience in Customer Support, Customer Service, or Call Center Operations.
• Good communication skills in English and Hindi.
• Basic computer knowledge and proficiency in MS Office.
• Ability to handle customer concerns professionally and empathetically.

Required Skills

• Excellent verbal and written communication.
• Strong problem\-solving and interpersonal skills.
• Customer\-focused approach.
• Ability to multitask and work in a fast\-paced environment.
• Good listening and relationship\-building skills.

Preferred Candidate Profile

• Experience in BPO, Customer Service, or Support Operations.
• Comfortable working in rotational shifts, if required.
• Immediate joiners preferred.

• *Salary:** ₹15,000 – ₹25,000 per month
• *Location:** Jaipur
• *Working Days:** 6 Days a Week
• *Experience:** 1–3 Years
• *Notice Period:** Immediate to 15 Days Preferred.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Work Location: In person