Customer Support Executive

1\) Handling escalations and managing irate customers effectively.

2\) Knowledge sharing and reporting recurring issues or trends.

1\) Strong Analytical and diagnostic ability to identify root causes and resolve complex issues.

2\) Excellent communication skills (verbal \& written) for global customer interactions.

3\) Ability to deliver First Call Resolution and maintain professionalism in omni\-channel support.

4\) Accurate case documentation and CRM proficiency for tracking and follow\-up.

5\) Customer Handling: Professional interaction, escalation management, and case documentation.

• *Location**

Mumbai

• *Job Function**

BUSINESS PROCESS SERVICES

• *Role**

Executive

• *Job Id**

415050