Customer Support - Freshers Only

• *About the Role**

• *Key Responsibilities**

 Handle customer queries through calls, emails, and chat support.

 Coordinate with operations and logistics teams for issue resolution.

 Track and update escalations in internal trackers and dashboards.

 Maintain accurate records of customer complaints and resolutions.

 Follow up with customers and partners for pending cases.

 Support daily reporting and MIS activities.

 Ensure timely escalation of critical issues to the concerned teams.

 Assist in preparing RCA (Root Cause Analysis) and support summaries.

• *Requirements**

 Graduate / Pursuing Graduation in any discipline.

 Good verbal and written communication skills in English and Hindi.

 Basic knowledge of Excel / Google Sheets.

 Strong problem\-solving and coordination skills.