Customer Support Level 2 Executive

• *Job Description**

As a Customer Support Level 2 Executive at StockWiz Technologies, you will be responsible for handling escalated customer concerns that require advanced communication, problem\-solving, and client management skills.

You will act as the second level of support for clients whose queries have been escalated by our Level 1 Support Team. Your primary focus will be ensuring effective resolution of customer concerns while maintaining a professional and positive customer experience.

Knowledge of stock markets and trading concepts is preferred but not mandatory. Candidates with strong customer support experience and a willingness to learn will be considered.

• *Roles \& Responsibilities**

• Handle customer queries escalated by the Level 1 Support Team.
• Take ownership of customer concerns and ensure timely resolution.
• Manage challenging customer conversations professionally and confidently.
• Provide accurate information and guidance regarding platform usage and customer concerns.
• Maintain records of customer interactions and resolutions.
• Follow up with customers when required to ensure complete query closure.
• Identify root causes of customer concerns and provide appropriate resolutions.
• Maintain high standards of customer satisfaction and service quality.

• *Requirements**

• Minimum 2–3 years of experience in Customer Support, Customer Success, or Client Relations.
• Excellent verbal and written communication skills in English and Hindi.
• Strong client\-handling, interpersonal, and relationship management skills.
• Ability to handle escalations and difficult conversations professionally.
• Strong objection\-handling, negotiation, and problem\-solving abilities.
• Ability to remain calm under pressure and during high\-volume situations.
• Good documentation and CRM management skills.
• Basic knowledge of stock markets and trading concepts will be an added advantage.
• Eagerness to learn financial markets and trading products.

• *Key Qualities We Look For**

• Excellent communication and active listening skills.
• Strong customer empathy and patience.
• Ownership mindset and accountability.
• Ability to de\-escalate dissatisfied customers.
• Positive attitude and solution\-oriented approach.
• Professionalism, emotional intelligence, and attention to detail.

• *How to Apply**

Send your resume to hr@stockwiz.in with the subject line

• *"CS Level 2 Executive – Jodhpur"**

Pay: ₹300,000\.00 \- ₹600,000\.00 per year

Benefits

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Paid sick time

Experience

• Customer support: 2 years (Required)

Language

• English (Required)

Work Location: In person