Customer Support Officer

• *Job Responsibilities**

• Develop and implement the company's overall sales strategy to achieve business growth.
• Lead and manage the complete sales and marketing department.
• Set annual, quarterly, and monthly sales targets for the organization.
• Monitor sales performance and ensure achievement of revenue targets.
• Develop strategies to increase property sales, bookings, and revenue.
• Identify new business opportunities, potential markets, and expansion opportunities.
• Build and maintain relationships with high\-value clients, investors, and channel partners.
• Guide and motivate Sales Managers, Team Leaders, and Sales Executives.
• Monitor lead generation, customer follow\-ups, site visits, and booking conversions.
• Develop effective pricing and sales strategies in coordination with management.
• Oversee sales campaigns, promotional activities, and marketing strategies.
• Analyze market trends, competitor activities, and customer requirements.
• Handle major client negotiations and high\-value property deals.
• Coordinate with CRM, Marketing, Finance, Legal, and Operations departments.
• Prepare and present sales performance reports to the Managing Director.
• Improve sales processes, team productivity, and customer satisfaction.
• Establish strong channel partner and broker networks.
• Ensure proper sales documentation and compliance with company policies and applicable real estate regulations.
• Develop incentive plans and performance evaluation systems for the sales team.
• Take strategic decisions to improve business profitability and long\-term growth.

• *Required Skills**

• Strong leadership and strategic planning skills.
• Excellent communication and negotiation skills.
• Extensive knowledge of the real estate industry.
• Proven experience in achieving large sales targets.
• Strong business development and revenue management skills.
• Ability to lead large sales teams.
• Excellent decision\-making and problem\-solving abilities.
• Knowledge of CRM software, MS Excel, and sales reporting tools.
• Strong client relationship and networking skills.

• *Key Performance Indicators (KPI)**

• Overall company sales and revenue achievement.
• Monthly and annual booking targets.
• Sales team performance and productivity.
• Lead\-to\-booking conversion ratio.
• New business and market development.
• Channel partner and broker network growth.
• Customer satisfaction and retention.
• Sales revenue and profitability.
• Project\-wise sales performance.
• Achievement of business growth objectives.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Ability to commute/relocate

• Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education

• Higher Secondary(12th Pass) (Preferred)

Experience

• Customer support: 1 year (Preferred)

Work Location: In person