Customer support representative

Responsibilities

Customer Interaction

Answer phone calls, emails, and live chat inquiries.

Provide product/service information and explain usage.

Handle complaints and troubleshoot issues.

Problem Resolution

Identify solutions for customer concerns.

Escalate complex issues to supervisors or specialized departments.

Follow up with customers to ensure satisfaction.

Account \& Order Management

Process orders, returns, and payments.

Update customer records in databases.

Make changes to customer accounts when requested.

Service Enhancement

Suggest additional products or services beneficial to customers.

Collect feedback and relay it to relevant departments.

Stay updated on company offerings and policies.

Pay: ₹16,000\.00 \- ₹25,000\.00 per month

Benefits

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person