Customer Support Representative

Responsibilities

• **Customer Interaction**
• Answer phone calls, emails, and live chat inquiries.
• Provide product/service information and explain usage.
• Handle complaints and troubleshoot issues.
• **Problem Resolution**
• Identify solutions for customer concerns.
• Escalate complex issues to supervisors or specialized departments.
• Follow up with customers to ensure satisfaction.
• **Account \& Order Management**
• Process orders, returns, and payments.
• Update customer records in databases.
• Make changes to customer accounts when requested.
• **Service Enhancement**
• Suggest additional products or services beneficial to customers.
• Collect feedback and relay it to relevant departments.
• Stay updated on company offerings and policies.

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Language

• Tamil (Preferred)

Work Location: In person