ACE Infoway seeks a full-time Customer Support & Sales Associate to support Australian clients during their business hours. This role offers flexibility, being remote or office-based as needed. You will serve as the primary contact for customers via WhatsApp and RingCentral, assisting with troubleshooting, providing workflow guidance, and directing users to help center resources. The position blends customer support, success, and sales duties to enhance user experience and drive engagement and conversions. You must be proactive, customer-focused, and able to identify and report issues effectively. Aligning your working hours with Australian business hours is essential. This opportunity is ideal for someone who thrives in a dynamic environment and is committed to delivering exceptional service while contributing to sales growth.