Working from Bengaluru, the Customer Support Specialist at Arkahub will serve as the primary communication link for homeowners throughout their solar journey. You will manage multi-channel interactions via calls, WhatsApp, and email, while proactively coordinating with installation, technical, and commissioning teams to resolve issues. A key responsibility is managing customer expectations during installation or commissioning delays. You will address concerns specifically related to installation timelines and regulatory processes like BESCOM approvals and net metering. This role demands 1-3 years of experience, with a preference for backgrounds in solar, electrical, consumer services, or operations support. Strong problem-solving skills and a focus on ownership and proactive customer experience are essential.