Bright Bridge Infotech Pvt Ltd. in Tamil Nadu requires a Customer Support Specialist to lead and improve support operations. The role demands thorough knowledge of company products and services, alongside crafting and updating support policies and procedures. You will design training modules for service systems and supervise a team of Customer Support Representatives. Hands-on support via email tickets and phone calls is central, involving complaint resolution, information dissemination, and monitoring team performance metrics. You must maintain call logs, ensure exceptional service, conduct follow-ups, collect feedback, negotiate terms when needed, and enrich the company's knowledge base. The candidate should exhibit leadership, management expertise, and an unwavering commitment to customer satisfaction.