Job Description

*Job Title:** Customer Support Executive (B2B \& B2C)

*Location:** Noida Sector 2

*Industry:** Travel \& Tourism

Job Summary

We are looking for a Customer Support Executive to manage both B2B and B2C customer interactions. The candidate will be responsible for handling customer queries, assisting with travel bookings, onboarding new travel agents, and ensuring a seamless customer experience throughout the travel journey.

Key Responsibilities

Handle inbound and outbound calls for B2B and B2C customers.
Assist customers with travel packages, hotel bookings, ferry bookings, sightseeing tours, and other travel\-related services.
Resolve customer queries and complaints in a professional and timely manner.
Coordinate with travel agents, vendors, and internal departments to ensure smooth operations.
Follow up with leads, existing customers, and travel partners.
Maintain accurate customer records and update CRM systems regularly.
Provide information regarding travel itineraries, pricing, availability, and company policies.
Ensure high levels of customer satisfaction and service quality.
Onboard new travel agents and business partners.
Assist agents with registration, documentation, account activation, and training.
Build and maintain strong relationships with travel agents, corporate clients, and customers.
Support the sales and operations teams in achieving business objectives.
Meet daily call, follow\-up, and customer service targets.

Requirements

Excellent communication skills in Hindi and English.
6 months to 2 years of experience in Customer Support, BPO, Travel Operations, or a similar role.
Prior experience in the travel industry will be an added advantage.
Strong customer\-handling and problem\-solving skills.
Basic knowledge of MS Office, CRM tools, and email communication.
Ability to work in a fast\-paced and target\-driven environment.

What We Offer