Norlox Solutions Pvt. Ltd. is recruiting for a Customer Support Specialist position based in Kolkata, West Bengal, India. This is a full-time opportunity where the appointed professional will function as a Customer Support Executive. The core responsibility involves being the frontline for customer interactions, efficiently handling inquiries, resolving issues, and ensuring a positive experience. Daily tasks include responding to customer communications via various channels, documenting interactions accurately, and collaborating with internal teams to address complex concerns. The ideal candidate should demonstrate strong interpersonal skills, patience, and the ability to remain composed under pressure. Proficiency in using support software and a solution-oriented mindset are essential. While prior experience in a customer-facing role is valued, the company is also open to motivated individuals with a graduate degree and a willingness to learn. This role offers a chance to grow within a dynamic organization dedicated to customer excellence.