Customer Support Specialist

• *Customer Support Specialist**

We are looking for dynamic and experienced customer support that can help our customers with their day\-to\-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

• *We are looking for person with following knowledge:**

· Good command over English

· Basic Computer working knowledge

· Customer Support Knowledge

· Some knowledge about Web Sites

· Basic knowledge about ecommerce

• *Nice to have**

· Working knowledge of Chat and Ticketing System

· Any other language would be added advantage

· Positive and helping Attitude

• *Key Responsibility:**

· Manage large amounts of chats and Tickets

· Generate sales leads

· Identify and assess customers needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer information with vendors.

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• *Requirements:**

· Proven customer support experience or experience as a client service representative at least 2 year experience

· Strong typing skills, active Listening skill and fluency in English Language.

· Familiarity with Ticketing/Chat systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi\-task, priorities, and manage time effectively

· Bachelor’s degree and throughout English Medium

· Willing to work in Shifts

• *Benefits:**

· Great environment with work/life balance

· 5 Days working (Rotational shifts)

· Best package in the industry

· Great technical guidance to expand your career/professional knowledge

· Referral Bonus

• *To Apply:** E\-mail your questions or submit a resume to **hr@positiwise.com**

For more details go through our website: **https://positiwise.com/**

• *Job Location:** Ahmedabad, Gujarat, India.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance

Work Location: In person