Visit Health – Customer Support
Location: Noida, Sector 16A, Film City \| Type: Full\-time \| Immediate Joiners Preferred
About Visit Health
Visit Health is a next\-generation health\-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India.
We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500\+ corporate clients.
Role: Customer Support
As a Resolution Associate at Visit Health, you will be the escalation point for complex customer concerns. Your role will focus on ensuring timely, accurate, and empathetic resolution of issues by working closely with internal teams like Claims, Medical Operations, Tech, and Product.
You will be a key part of our Customer Success team, ensuring that every customer concern—especially critical or escalated ones—is resolved with high satisfaction.
Key Responsibilities
Handle escalated cases from the Customer Support team through email, call, or ticketing systems
Deep\-dive into issue root causes and provide end\-to\-end resolution to customers
Coordinate across departments (Claims, Medical, Tech, Logistics, etc.) for issue resolution
Monitor and follow up on open tickets to ensure timely closure within SLA
Document resolution steps and update the knowledge base for future reference
Proactively identify recurring issues and work with the leadership team to fix them at the root level
Maintain a high level of professionalism, empathy, and ownership in every customer interaction
Share daily/weekly reports on unresolved and resolved escalations with insights
Must\-Haves
1–3 years of experience in a Customer Resolution or Escalation Handling role (preferably in Healthtech, Insurance, Banking, or E\-commerce)
Strong written and verbal communication skills in English and Hindi
Proven problem\-solving and critical thinking skills
Ability to handle pressure and multitask effectively
Basic understanding of customer support platforms (Freshdesk, Zendesk, etc.)
Bachelor's degree in any discipline
Willingness to work from the Noida office and join immediately
Good to Have
Prior experience in Healthtech/Insurance
Exposure to grievance handling or regulatory complaint management (e.g., IRDA, RBI, etc.)
Knowledge of Excel and ticketing dashboards
Job Types: Full\-time, Permanent
Pay: ₹21,000\.00 \- ₹35,000\.00 per month
Work Location: In person