Customer Support

We are looking for enthusiastic and customer\-focused individuals to join our **Customer Support team**. As a **Customer Support Executive**, you will be the first point of contact for our customers—assisting them with queries, resolving issues, and ensuring a smooth service experience.

• *Key Responsibilities:**

• Handle inbound and outbound calls and emails..
• Assist customers with product/service information, billing, and troubleshooting.
• Resolve customer complaints and escalate complex cases when required.
• Maintain accurate records of customer interactions in CRM systems.
• Ensure service quality by meeting KPIs such as response time, resolution rate, and customer satisfaction.
• Work closely with internal teams to ensure customer needs are met.

• *Requirements:**

• **Education:** Graduate (any stream).
• **Experience:** 1–2 years in customer service or call center (Freshers welcome).
• Excellent communication skills in English.
• Strong problem\-solving and interpersonal skills.
• Basic computer knowledge and typing ability.
• Willingness to work in **rotational shifts** (Day/Night).

Job Type: Full\-time

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off

Ability to commute/relocate

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience

• Customer support: 1 year (Preferred)

Language

• English (Preferred)

Work Location: In person