SM Networks is an enterprise networking to cloud migration and advanced cybersecurity, we offer services that let companies focus on their core work without IT disruptions. Headquartered in Mumbai, we serve clients across India: mid\-sized firms,
large enterprises, and public sector organizations alike.
LOCATION: MUMBAI
Roles \& Responsibilities
- *Job Title – Desktop Support Engineer**
- *Experience:** 1–2 Years
- *Location**: Onsite at a large Retail Outlet – Borivali, Mumbai
- *Employment Type:** Full\-Time
Looking for a Desktop Support Engineer with 1–2 years of experience to provide onsite L1 support for desktops, firewalls, storage, Active Directory, networking, and end\-user IT operations at a retail outlet.
- Provide L1 support for desktops, laptops, printers, and end\-user issues.
- Handle basic troubleshooting for Firewalls, Storage, Active Directory, LAN/WAN, and Wi\-Fi.
- Manage user accounts, password resets, and access issues in Active Directory.
- Coordinate with OEM/vendors and escalate issues to L2/L3 teams when required.
- Ensure smooth IT operations and minimal downtime at the outlets Backoffice.
- Maintain IT asset records and update support tickets.
- Knowledge of Windows Desktop Support and basic networking.
- Basic understanding of Firewalls, Storage, and Active Directory.
- Good troubleshooting and communication skills.
- Familiarity with ticketing tools and remote support.
- Diploma / Degree in IT, Computer Science, or related field.
- Candidate should be comfortable working on Sundays and holidays considering retail outlet operations.
- Candidate will be deployed onsite at the client location on the payroll of **SM Networks \& Solutions Pvt Ltd.**
Interested candidates can connect us at shweta.suvarna@smnetworks.co.in or 7400166841 for further information.
Pay: ₹15,000\.00 \- ₹20,000\.00 per month
Benefits
- Health insurance
- Provident Fund
Work Location: In person