Job Description

Troubleshoot and resolve complex hardware and software issues for end\-users.

\- Perform regular maintenance and updates on desktops, laptops, and peripheral devices.

\- Install and configure new computer systems and software applications as needed.

\- Provide advanced technical support via phone, email, and in\-person interactions.

\- Manage and prioritize multiple support tickets using a ticketing system.

\- Conduct system backups and data recovery operations.

\- Monitor and maintain the performance of the desktop environment to ensure optimal operation.

\- Collaborate with network and infrastructure teams to address connectivity and performance issues.

\- Create and update documentation for IT processes, procedures, and troubleshooting guides.

\- Train and mentor junior support staff and provide technical guidance.

\- Assist in planning and executing IT projects, including hardware refreshes or software deployments.

\- Implement and enforce IT security policies and procedures.

\- Manage user accounts, permissions, and access rights in various systems.

\- Coordinate with vendors for hardware repairs and warranty services.

\- Perform asset management, including inventory tracking and equipment lifecycle management.

\- Participate in after\-hours support rotation and on\-call duties as required.

\- Conduct hardware and software audits to ensure compliance with licensing agreements.

\- Provide input and recommendations for improving the desktop support function.

CCTV, Access control, Biometrics, Fire Alarm Systems \& Epabx system maintenance \& installation will be an added advantage

Pay: ₹20,000\.00 \- ₹40,000\.00 per month

Work Location: In person

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