Desktop Support Engineer

**Position Overview**

The Desktop Engineer provides support for end\-user devices, including installation, troubleshooting, maintenance, and upgrades. This role is critical in ensuring reliable, secure, and efficient desktop environments for end users.

**Key Responsibilities**

• *1\. End\-User Support**

Provide frontline technical support to end\-users, addressing hardware and software issues on desktops, laptops, and mobile devices.

Diagnose and troubleshoot technical problems, escalating complex issues as necessary.

• *2\. System Management and Maintenance**

Install, configure, and maintain operating systems, software, and hardware for desktop environments.

Apply updates, patches, and security configurations to ensure compliance with IT policies.

• *3\. User Training and Documentation**

Develop and maintain knowledge base articles, providing users with guidance on resolving common issues.

Conduct training for end users on software and hardware usage best practices.