Desktop Support Engineer

• *Job Title: Desktop Support Engineer**

• *Location: Thane**

• *Working Status : Work from Office**

• *Job Timing :\- 12pm to 9pm , Weekoff\-Saturday**

Desktop Support engineer is responsible for troubleshooting the issues that appear on the company’s network. They resolve the issues of the clients with their knowledge of hardware and software applications.

• *Key Responsibilities:**

⦁ Addressing user tickets for issues regarding hardware, software, and networking.

⦁ Assisting customers through installing applications and computer peripherals.

⦁ Providing technical support either by visiting on\-site or through remote\-access systems.

⦁ Providing IT networks and customer services to users inside and outside the company.

⦁ Guide users with step\-by\-step instructions to resolve the issues.

⦁ Customizing the desktop applications as per the needs of users and clients.