- *Job Description**
- ------------------
- *1\. IT Support \& Troubleshooting**
- Provide **Level 1 support** for hardware, software, network, and printer\-related issues.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Support email configuration (Microsoft 365 / Outlook) and basic user access issues.
- Coordinate with team members and escalate unresolved issues to senior IT staff.
- Maintain daily IT support logs and issue resolution records.
- *2\. IT Asset Management**
- Maintain and update the **IT asset inventory** (laptops, desktops, network devices, licenses, etc.).
- Handle issuance and return of IT equipment to employees.
- Track AMC, warranty, and service schedules for hardware.
- Coordinate with vendors for repair, replacement, and procurement follow\-ups.
- *3\. Vendor \& Billing Coordination**
- Collect and verify IT\-related **invoices, bills, and service reports**.
- Follow up with vendors for deliveries, quotations, and SLA\-based service calls.
- Assist in maintaining records for **procurement, renewals, and payments**.
- *4\. Infrastructure \& Network Assistance**
- Support network monitoring under supervision (LAN, Wi\-Fi, firewall).
- Assist in device setup and connectivity checks during new deployments.
- Coordinate site\-level issues (connectivity, camera, firewall, etc.) with senior admin or service providers.
- *5\. Documentation \& Compliance Support**
- Maintain documentation for IT assets, vendor records, and service tickets.
- Support IT audits by providing updated reports on asset and access records.
- Follow IT policy guidelines and ensure proper data handling practices.
### **Qualifications**
Required skills \& Qualifications
- **Experience:** 0–1 year (Fresher or internship experience preferred).
- Basic understanding of:
+ Windows OS installation, drivers, and user management
+ Network basics (IP, LAN/WAN, Wi\-Fi troubleshooting)
+ Microsoft 365 / Outlook configuration
+ Asset management tools or Excel tracking
- Good communication, coordination, and documentation skills.
### **Skills**
- Strong ownership and accountability.
- Team player with positive attitude.
### **Additional information**
Key Performance Indicators (KPIs)
We are looking for a proactive **IT Support Engineer (Fresher / Entry\-Level)** to assist in day\-to\-day IT operations, user support, and asset management across multiple locations. The candidate will work closely with the senior System Administrator to ensure smooth IT functioning, hardware management, and coordination with vendors and internal teams
Type
full time
Location
Gurugram
Department
IT
Posted On**Posted** **133** **days Ago**
Posted By
Admin