Job Description

*Company website: www.teamvertex.com**

*Job Title: Trainee – Field Service Engineer (IT Hardware Infrastructure)**

*Location:** Bangalore
*Department:** Service \& Support / IT Operations
*Reporting To:** Service Manager / Regional Support Lead
*Employment Type:** Full\-time

*Job Summary:**

We are looking for a **Trainee – Field Service Engineer** to join our technical support team and assist with **on\-site installation, maintenance, and troubleshooting** of IT hardware infrastructure. This role is ideal for candidates with a strong interest in IT hardware, field service operations, and hands\-on technical support.

You will gain practical experience by supporting client infrastructure, learning from experienced engineers, and growing into an independent support role.

*Key Responsibilities:**

Assist in the **installation, configuration, and maintenance** of IT hardware such as desktops, laptops, printers, servers, routers, switches, and UPS systems.
Support troubleshooting of hardware faults at client sites under the guidance of senior engineers.
Perform **basic diagnostics and preventive maintenance** to ensure system uptime and reliability.
Maintain records of service calls, equipment history, and customer interactions.
Ensure proper handling and documentation of service tools, spare parts, and assets.
Adhere to defined **SOPs, service protocols, and safety standards** while on\-site.
Provide clear updates to clients regarding service progress, timelines, and next steps.
Assist with hardware upgrades, imaging, and basic network connectivity checks.
Work with the service coordinator and technical team to plan site visits and service schedules.
Participate in training sessions to build knowledge and stay updated with evolving technologies.

*Requirements:**

Diploma / Bachelor's degree in Computer Science, IT, Electronics, or a related field.
Basic understanding of computer hardware components and peripherals.
Willingness to travel to client locations as part of the job.
Good communication and customer\-handling skills.
Ability to follow instructions and work independently on assigned tasks.
Strong interest in IT hardware, systems, and field\-based work.
Possession of a valid driving license is preferred (if field mobility is expected).

*Preferred Skills:**

Familiarity with Windows OS installation, basic networking, BIOS setup, and driver updates.
Exposure to ticketing systems or helpdesk tools is a plus.
Certifications like A\+, N\+, or any basic hardware training will be an advantage.

Job Types: Full\-time, Permanent

Pay: ₹280,000\.00 \- ₹300,000\.00 per year