Digital Marketing Specialist - Social Media Community Management

Wolters Kluwer seeks a Digital Marketing Specialist to join its team in Gurgaon, Haryana, in a full-time position specializing in Social Media Community Management. The specialist will focus on building, nurturing, and engaging online communities across various social platforms for the company's professional information and software solutions. Core responsibilities include moderating discussions, responding to queries, fostering user-generated content, and developing community growth strategies. The role also involves creating relevant content, monitoring sentiment, and reporting on community health and engagement metrics. Candidates need experience in social media community management, excellent interpersonal and communication skills, and a customer-service-oriented mindset. Understanding of B2B or professional services audiences is advantageous. This position is key to enhancing brand loyalty and user connection through active community stewardship based in Gurgaon.